Customer policies

Creating and reusing artwork

Browsing and designing are free, and you don't need an account. If the course or hole you want isn't in our collection yet, you can request it with your email address. Our studio creates and reviews new artwork, then emails you when it's ready or if we can't make it.

Studio artwork creation is subject to a shared provider-spend limit: US$50 per month before launch and US$200 per month after launch. These are total service limits, not per-customer allowances; unused amounts do not roll over. When the limit is reached, new requests wait, and artwork already in the collection stays available.

Requesting artwork is free. If the studio can't create a painting you asked for, we tell you by email; you are never charged for artwork we couldn't make.

Artwork, approval and shared designs

Before an order can be placed, you review and approve the exact artwork and text shown in your design. Approval records your choice of that composition; it does not waive a production defect, a damaged delivery, or a materially misleading preview.

Each subject is offered only when its source, artwork and fulfillment checks pass. A course appearing in search or preview does not mean an order is available.

The unpersonalized painting of a course or hole may be reused for other customers. Your name, dedication, date, saved personal text and order information are not part of that shared base artwork and are not shown to other customers.

For a personalized order, the print file may include your text and will be sent to the fulfillment provider selected for that order so it can be produced. See Privacy and service providers for the provider-specific terms that apply.

A map or preview helps identify the selected place; it is not a survey or a guarantee that every detail of the painting is exact. Tell us if the artwork shows the wrong course or hole, or if its preview materially misrepresents the final product. We will review the report and offer an appropriate correction or recovery.

Orders, delivery and changes

Ordering and payment are not available in this pre-launch prototype. If ordering opens, checkout will show the available product, final price, delivery address, delivery estimate and applicable taxes before you place an order.

Our target for physical delivery is 10 business days after order confirmation. Availability and the address-specific delivery estimate will be shown before purchase; the target is not a guaranteed arrival date. Production, carrier and destination conditions can affect delivery.

You may request cancellation before a physical order enters production or before digital fulfillment begins. We will cancel and refund the order. After fulfillment starts, we will review the request and explain the available options. This policy does not limit rights that apply to you. No order is being accepted by this prototype.

Problems, replacements and refunds

If a print arrives damaged, has a production defect, or differs materially from the approved design, contact support within 30 calendar days after delivery with your order number and a description of the issue. Photos can help us assess the problem. We will replace the print or refund your purchase. Approval of the design does not remove this support. This reporting window does not limit rights that apply to you.

If a digital file is missing, corrupt, or materially different from the approved file, contact support. We will investigate and provide a working replacement or refund. This policy does not limit rights that apply to you.

To request cancellation, contact support as soon as possible. You may cancel and receive a refund before physical production or digital fulfillment begins. Once fulfillment starts, we will review the request and explain the available options. This policy does not limit rights that apply to you.

We aim to respond to email within two business days. The planned address support@printthelinks.com will replace this interim contact only after it has been configured and verified.

Email support at sikidamjanovic@gmail.com.

Privacy and service providers

You don't need an account to design or order. We use your email address only to send updates about artwork you requested and, after checkout, your order confirmation and order link. Personal text is kept separate from the reusable, unpersonalized course artwork. We do not publish your personal text or order details for other customers to see. Service providers may process the information needed to run the service or fulfil an order.

The current prototype uses Supabase to store artwork requests, artwork, design approvals and order records. When our studio creates artwork, selected course imagery and artwork instructions are sent to OpenAI to make the painting; personal poster text is never part of that request.

For physical orders, Prodigi receives the print file and order details for US fulfillment; its production partners, logistics providers and technology providers may process fulfillment data in multiple countries. Gelato receives the print file and order details for Canadian fulfillment. Gelato's published terms allow uploaded content to be used to improve Gelato services, its API and its platform as well as to provide fulfillment. Order routing may involve processing outside the delivery country. We use these providers only for artwork and orders that have passed their required source and fulfillment checks.

Stripe payment processing is not connected to this prototype, and we do not collect payment here. Your design draft stays in this browser and is never synced to an account. A small cookie keeps your design approval and price quote on this device; on another device you approve the design again. Each order has its own private link, sent to your checkout email: anyone with the link can see that order, so don't forward it. If you lose it, request a new link with your checkout email. To request access to or deletion of your personal data, email support; we confirm the request by an email sent to that address before acting. We remove linked personal content when open orders and record obligations allow; we may retain order, support, accounting or dispute records as needed for those purposes. Shared unpersonalized artwork may remain without customer identifiers. Do not include card numbers or other payment credentials in a support request.